DoorDash
Software Engineer Intern
Designed a dual-workflow system across 3 microservices with real-time signal processing that auto-triggers AI calls to Dashers when elite customers (top 0.5%) experience multiple order unassignments. Architected DoorDash's first AI-powered customer service automation using PolyAI, replacing human agents for 19K weekly calls — cut call costs by 42% and saved $306K annually. Shipped end-to-end PolyAI integration with automated case management and payment processing, handling 990K+ annual interactions without human intervention.